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Purchasing
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page.
When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order.
Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you.
The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy. All goods listed include VAT at the rate of 17.5% where applicable. All Pond Solutions Ltd reserves the right to change prices without notice. Delivery Costs
Please click here to see the countries we deliver to as well as all delivery charges. Delivery
Orders sent by Royal Mail Tracked are not signed for but independently tracked by Royal Mail - if you have not received your order within 4 working days of placing your order please contact us and we will provide you with the relevant tracking information to locate your order. Orders sent by Parcelforce MUST be signed for - if you have not received your order within 2 working days of placing your order please contact us and we will provide you with the relevant tracking information to locate your order. All international orders will be dispatched using either Royal Mail Air Mail or Parcelforce please allow the time specified in our delivery information page. Orders sent by Palletways (aquarium tanks / large chillers) - please click here to see the relevant delivery instructions for this delivery method. Please Note: All Pond Solutions Ltd cannot be held responsible for any delayed delivery for whatever the reason. Should there be any problem with an item being damaged during transit, please email us within 48 hours of receipt with your order reference number / purchase details with full details of the damage as well as images if you feel this is appropriate. Order shortages / incorrect orders must be notified to info@allpondsolutions.co.uk within 48 hours of receipt. Once we have been notified we will resolve this for you either by sending the correct items and / or arrangeing for the incorrect items to be picked up from you. Delivery Address: Please insure you give the correct delivery address. Any incorrect and incomplete address risks being returned to us, in these cases you will be liable for a second delivery charge before re-dispatch. Incorrect items arrived: Please contact us within 24 hours of delivery with order number; we will arrange collection and redelivery of the items. All Pond Solutions Ltd shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or any other way.
All Pond Solutions Ltd total liability for any claim howsoever arising shall not exceed the purchase price of the goods supplied by All Pond Solutions to the customer.
All Pond Solutions Ltd will not be liable for any specific instructions set out in their web site or in any documents accompanying the goods supplied.
Every care has been taken to describe and show the goods accurately. Variations may occur in both design and specification as the manufacturers of the items improve their products. No employee of All Pond Solutions Ltd is authorised to waive our terms and conditions. The customer’s statuary rights are not affected.
· English law applies to all transactions.
· You accept our delivery and returns policy as set out below.
· By placing an order with All Pond Solutions you accept these terms & conditions. Returns Policy:
Change of Mind: To avoid unnecessary postage costs to yourself please be certain the item you wish to purchase is suitable for your needs, if you are uncertain please email us your question before ordering. Should you decide you do not want any item purchased you must inform us within 14 days of receipt. We will only credit for small items less our postage and packaging charges IF the item returned is unused, in stock condition in its original packaging, resalable as new and returned within 14 days of date of receiving the goods.
We will only credit for large items (aquarium fish tank) less our postage and packaging charges and minus a 10% handling charge IF the item returned is unused, in stock condition in its original packaging, resalable as new and returned within 14 days of date of receiving the goods.
Should you decide you do not want any item purchased up to 14 days after receipt you may return the item as above. It is your responsibility to arrange and pay for return postage, packing and insurance. All Pond Solutions Ltd will only take responsibility for any items once they have arrived in our depot and we have signed and checked them. If the item is found not to be in stock condition we will return it to you at your expense. Faulty Items: Firstly check the instructions. Before returning, contact us with the original order number and nature of the problem, DO NOT SEND THE ITEM BACK UNTIL YOU HAVE CONFIRMATION FROM ALL POND SOLUTIONS LTD, as in a number of cases we'll be able to resolve the problem without the item being returned. If the item has a suffered a manufacturing fault and cannot be repaired we will replace or credit against another purchase at our discretion to the value of the original price paid within the warranty period less any postage and packing costs. If your item is found to have no fault when we test it at our premises, you will be liable for the cost of redelivery to yourself. Please note; we do not cover the life span of any bulbs that we either sell or supply free of charge with lighting units under our warranty plan. Customer Service
Please contact us with your query / suggestion / complaint by clicking here.
Alternatively you can call us on 0208 797 1639 Registered Address
All Pond Solutions Ltd
187a Field End Road
Eastcote
Middlesex
HA5 1QR |
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